Migrating organisations

Question

We are looking to move to a new JSM project from our current one, this is in the same Jira tenant.

I am unable to find how you migrate the organisations to the new project in bulk. We have over 600 organisations.

The migration tool can be used to move tickets over, but I cannot see a way to easily migrate the organisations?.

Kishan Sharma · Answer

Hi @Jonathan Goodier

Welcome to the Atlassian Community!

If you are moving to a different project in the same Jira Site then it is quite straight forward. Project administrators can add organizations to a service project. Agents can also add organizations to a service project, providing that the option Yes, agents can add and remove organizations from projects, and add and remove customers from organizations is enabled in Jira Service Management > Configuration > Organization management.

To add an organization to a service project:

* From your service project, go to Customers.

* Select Add organizations.

* Add a new or existing organization by entering its name and selecting it in the dropdown.

* Press Add.

Refer this link for more details.

If you are familiar with REST API, you can programmatically add Organizations to a service project. Refer this documentation.

Hope this helps.

Dan Breyen · Answer

Hi @Jonathan Goodier welcome to the community.  If you are moving from one cloud system to another, would the Jira Cloud-To-Cloud process work for you?  Under your Atlassian Administrator application, then Settings / Data Management there is a copy product data feature.  Based on this page from Atlassian, it appears Organizations would be copied over.

Hope that helps.