nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

infinite loading at sidemenu website

Kusuma Seta

Hi,
my company are using confluence cloud.
at specific spaces, when we tap sidemenu, it always infinite loading and can't expanded

Screenshot 2024-02-19 1.34.25 PM.png
Anyone have ever experience the same problem?

Thankyou

Accepted answers

Nikola Perisic

Hello @Kusuma Seta

Couple of questions:

Are you still facing this issue?
Which browser are you using?
Tied to the second question, have you:
- Cleared your cache
- Used incognito mode and tried again

Let me know more about this issue.

All comments

Nikola Perisic

Hello @Kusuma Seta

Couple of questions:

Are you still facing this issue?
Which browser are you using?
Tied to the second question, have you:
- Cleared your cache
- Used incognito mode and tried again

Let me know more about this issue.

Kusuma Seta

Hi @Nikola Perisic ,

1. Yes still

2. Browsers
Several coworkers in same division trying to access the page having the same issue. I will collect their browser versions and name.

I currently using chrome browser.

3. Yes, I tried incognito,
First it give error, then after a few refresh, the content loaded
Screenshot 2024-02-19 10.05.44 PM.png
but after that, I got the same error

Screenshot 2024-02-19 10.06.24 PM.png

Nikola Perisic

Okay, now I would need two screenshots:

1. Screenshot from the chrome development tools, more specifically the Networking tab

On Chrome:

Three dots -> Settings -> Developer tools
Click on the Network tab and refresh the page

2. Screenshot from the development console, which is everything mentioned from above but the Console tab - we are looking for errors with 400 or 500 (something in between that range)

Kusuma Seta

Hi @Nikola Perisic ,

this is what i captured,
Screenshot 2024-02-19 10.27.12 PM.png

We've got several 409 error. if we got "something went wrong"

But, if we refresh the page, until got the content tree..
we tap / click the tree, it wont expand and no error 400-500

Screenshot 2024-02-19 10.33.22 PM.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

cloud

confluence-cloud