We have internal notifications set up so people watching tickets, etc get email updates when something changes on the ticket. The notification that is sent contains ticket number- summary on the ticket and what was updated (i.e. anew label was added to the ticket).
My question- do we have any control over what other information is contained in email notification - for example even though a status may not have changed- could status of that ticket also be included in the notification?
If this solution is available- can it be done without buying an add-on?
