Customers unable to create a ticket, add description, update comments/add recipients via portal

Question

Hi Team,

Customers had all the access before (as per service desk customers role) but now it doesn't seem to work.

Customers unable to create a ticket, add description, update comments/add recipients via portal.

I have already given them all the necessary rights but still it doesn't seem to work.

Please help.

Regards,

Lakshmi

Lakshmi Kumari_baydk6 · Answer

Thanks Rilwan - I will try that and revert on the result.

Regards,

Lakshmi

Rilwan Ahmed · Answer

Hi @Lakshmi Kumari

Go to your project settings --> Permissions --> Actions --> Edit permission

* Remove "Service desk customer" role from all permissions
* Instead Grant Browse Projects, Create Issues, Resolve Issues, Add Comments, Create Attachments and any other necessary permissions to "Service Project Customer - Portal Access" 
* Make necessary changes in project settings --> Customer permissions.

Lakshmi Kumari_baydk6 · Answer

Hi Rilwan - Yes, I get below error. Even if i try to fix error, it still doesn't work.