User dont see the tickets where is participant

Carlos Rivera_rjs76d

Hello,

I have a user who appears in the administration in status "Invited". This user have activity, can open tickets since 2021.

I created a new jira service management project, created a new group to add users and this user, can't see the tickets where is participant and other user yes. 

Can anyone help me?

Regards

Asha Goyal_0i7i5i

Hello @Carlos Rivera 

Please make sure that User/Group/Role is added into browse project permission.

Kindly Accept and Vote if it helps.

Thanks