Customer Portal adding external widget

Question

Hi, we are evaluating to purchase some Atlassian products among which Service Desk.

I need to know if it is possible to add an external url as a widget into the Portal. I'll explain: we actually use a chatbot (external) to answer some customer's requests and we would use this chatbot into Jira Service Desk Portal.

How to do that? Where can I read documentation?

For now we are using the free plan but we should purchase the standard one

Thanks

Regards,

Luciana

Luciana Dimauro · Answer

Got it!

Thank you very much

Luciana

Dan Breyen · Answer

Hi  @Luciana Dimauro  the JSM Premium and Enterprise have a ChatBot built into the system to assist with answering customer questions.  If that isn't an option for you, you can add an external link on the Portal page to your chatbot.

You can reference this article for steps to add the external link to the portal.

Hope that help.