multiple sort options or status sort option for statistics gadgets in dashboards

Question

I use several statistics gadgets on dashboards to show a consolidated breakdown of tickets by status. The sorting options for statistic gadgets are limited to `Total` and `Natural` which is fine for MOST fields; however when using Status field, these gadgets should also allow the option to do a logical or workflow sort.

For the `Issue Statistics` gadget when using Status, sorting by Total makes sense but I'm not sure what logic is used for 'Natural' sorting. Ideally, I would prefer to see the data in order of workflow or status categories which is easier to follow/read at quick glance.

I would rather see the "Natural" sort order for Status be workflow order:

* To Do
* In Progress
* Done

For two-dimensional statistics gadgets, I think it would be better to either have a secondary sort option, like one for each axis; or when using Status then Natural sort should sort logically by workflow order.

I suppose my "question" is, has anyone figured out how to do this? If not, should this be a feature request?

Bill Sheboy · Answer

Hi @Andrea_Lawrence

There are lots of limitations to the built-in gadgets, and many have not changed behaviors in a very long time.  And many of the suggestions in that backlog for dashboards are decades old!

If how you need to visualize information is not available with built-in gadgets, your options are:

* export / extract the information into a different reporting tool
* investigate the Atlassian Marketplace for better gadgets / reporting
* build a custom gadget to add to your dashboards

Kind regards,
Bill

Andrea_Lawrence · Answer

I found this for two-dimensional status sorting.... Looks like it has been requested but no updates.

https://jira.atlassian.com/browse/JRACLOUD-69097