An issue is marked as done (strike-through), even so it was set to "in progress"

BenWade

 

I have a story

under this story I have a bug

 

It is marked as done (strike-through), even so it was set to assessment again.
any ideas how to fix this problem?

PS
I use Jira Premium and created a custom hierarchy, this si why I can have bug under story.

Nic Brough -Adaptavist-

Hi Ben,

The issue has a resolution set.  I suspect you have a workflow that does not clear the resolution when an issue is re-opened.

You'll need to talk to your admins about getting the workflow fixed.

There's not a lot you can do about this issue yourself, you can't clear the resolution manually.