How to get a column of who approved a ticket from a group of approvers

Question

Hi There, In the "Issue Navigator" how can I make a column that shows who approved a ticket in the list of tickets found in the search. This ticket type has a custom group of approvers and in the search results of all tickets I want to see who approved each ticket within the search results. Otherwise, I don't want to open each ticket to see who approved it. Thank you.

Marcell Bendik · Answer

In case 2 approvals is required (out of multiple approval users). Only the second approval would trigger the rule and the {{initiator}} would only contains the last approval's information. If I understand it correctly.

So how can I multiple users' information in such case?

Kai Becker · Answer

Hi @MCjiraLearner

hope you are doing fine. has this been resolved? If so, please make sure to accept an answer to mark the question as resolved.
If it has not been resolved, please feel free to get back with an update.

Antony Delgado · Answer

Thanks! It works!