The export of users returns incorrect data

Ante Bagić

When I export users, the resulting CSV indicates that some users have never accessed Confluence, but I am aware that they are using it, and it is always different users.

Ravina

Hi @Ante Bagić ,

The export of user activity or access history from Confluence Cloud is typically based on the information available in the application logs. However, there are a few factors that might lead to discrepancies between the exported data and the actual user activity:

1]Log Data Collection:

• The user access information is collected based on logs, and sometimes there might be delays in log processing or incomplete data.

2] User Authentication Method:

• If your Confluence Cloud instance uses external user directories or single sign-on (SSO), the data in the logs might not be as detailed, and certain activities might not be captured accurately.

3] Logging Configuration:

• The level of detail in logs might be affected by the logging configuration of your Confluence instance. Ensure that the logging settings are appropriately configured to capture the required level of detail.

4] Session Duration:

• The activity log might consider a user as having never accessed Confluence if their sessions are short-lived or if they quickly navigate away from the application.

To troubleshoot this issue and ensure accurate user activity tracking, you can consider the following steps:

1] Review Logging Configuration:

• Check and adjust the logging configuration of your Confluence instance to ensure that it captures necessary details for user access and activity.

2] Check User Directories and SSO:

• If your instance uses external user directories or SSO, ensure that user authentication and access information is being properly synchronized and logged.

3] Verify User Activity in UI:

• Manually verify user activity by checking Confluence's interface or user management sections to see if users have accessed the application.

4] Contact Atlassian Support:

• If issues persist, consider reaching out to Atlassian Support for assistance. They can provide insights into specific details of user access tracking and help troubleshoot any discrepancies.
  
  

Thanks,
Ravina