Prevent field value change based on the status

Question

Hi Community !!

I need for something unusual, but an interesting challenge :)

Situation:

1) There is a ticket ABC-123 which belongs to "Sprint 1" and "FixVersion 1"

2) The ticket has been done, and transitioned to "Done" status

So, some of the team members are changing the sprint value and FixVersion value for already DONE tickets.

How can I prevent it using Jira?

I know, that the best thing here is to follow up the process, explain and guide the team through the process, but it is really hard at this stage.

Could you advise on how can I prevent this kind of behavior using Jira stuff

Thanks,

Arthur

Arthur Harutyunyan · Answer

hi @Oday Rafeh thanks for the support :)

From the first look, it seems it should work. I will give a try.

Do you see other options to do so ?

Oday Rafeh_2jhprw · Answer

Hi @Arthur Harutyunyan ,

To prevent changes to the “Sprint” and “FixVersion” fields for tickets that are already marked as “Done” in Jira, you can try this hope it will help :

For sure after the option, you can talk to your team and tell them to stop doing that. You can try one of those two options :

Use Permissions

You can adjust who has permission to edit issues in your Jira project settings. Restrict the “Edit Issues” permission to only a few people, like project leads or managers, to ensure not everyone can make changes to completed tickets.

Set Up a Jira Automation Rule

Go to Project Settings > Project Automation:

This is where you can create automation rules.
Create a New Rule: Start a new rule and choose “Field Value Changed” as the trigger.

Select “Sprint” and “FixVersion” as the fields to watch.

Add a Condition: Check if the issue's status is “Done”.

Add an Action: If the condition is met, you can choose to either send a warning message to the person who made the change or automatically revert the change.

Let me know if this helped so far or we need to try another solutions.

Regards Oday