How to delete reporters?

Question

How can I remove reporters? Some users have registered themselves as 'customers' with a private email address for testing purposes. However, these individuals still appear as 'reporters.' We would like to remove these names from the 'reporter' role as it has no impact on the current tickets. How can we do this? (We have gone through all the customers and searched in the user administration but couldn't find it)

Sem H · Answer

Hi @David Willoughby , When it comes to someone who is still visible as a reporter but no longer active in Jira, they may still be listed as a customer on the admin side. You'll need to go to Admin - User Management and navigate to 'Jira Service Management.' Here, you can search for and remove the person. This was the solution for me :)

David Willoughby_ckaom3 · Answer

Resurrecting an old post. I have this same issue only stranger. This person previously worked for us, he has no account I can find anywhere in Jira, and when a specific person  'Eduardo' sends a ticket to us it shows up with Paulino as the creator. I can't find a place to remove this from the 'reporter list' they do not share the same email address either.

Marc -Devoteam- · Answer

Hi @Sem H

Yes,

Check the following:

* Customers on the JSM project(s)
* Check the people section in project admin for users with the ServiceDesk Customer permission
* Atlassian Admin, remove al filters and only filter on customer access to JSM projects

Example: