Crate Issues with CSV: does not support the team field and multi line fields are imported wrong

Javier Arce_vprgye

While testing the CSV import feature, I found out that there is no way to map the Team field, which is a standard field.

Also, the multi line fields, for example description, are imported as a single line, without even a space.

For example:

Summary,Issue Type,Description,Reporter,Team
This is a summary for Epic,Epic,"This is a description for the Epic
Thing 1
Thing 2",jira@arce.biz,TestTeam

Instead of importing on the description as:

This is a description for the Epic
Thing 1
Thing 2

It will import as:

This is a description for the EpicThing 1Thing 2

Which of course is not the expected outcome.

Can somebody fix this? 

Marc -Devoteam-

Hi @Javier Arce 

Welcome to the community.

1. For multi-line text fields like description, do the following:
   
   On your csv file, go to the field you want to have multiple lines, and "edit" (press F2) that cell.
   At the end of each line you have to press alt+enter. This will cause the line to break inside the cell. 
   
   
2. Team fields need to be imported by their ID
   

   As Shared Teams have a unique identifier. This can be retrieved as follows:

   
   Create a new JQL search for issues matching your team value, when selected it will change the team name to its ID

 

I hope this will help you import your issues.