Dear community,
in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue.
Therefore a former colleague created a workflow in Jira that includes:
1) searching for an asset group, and within this group searching for all the assets with a maintenance date 7 days ago
2) creating a ticket
3) sending a mail to the tenants
The problem now is that it sends one mail per single asset (so in this example for each door) to the tenants, which is certainly not that pleasant for them.
So i would like to group or filter it somehow, that it only sends one mail to each tenant, however there might be several "automatic sliding doors" with the same maintenance date.
Unfortunately I am totally overwhelmed and don't know how to update this rule.
I am very glad to get some feedback.
Many greetings
Michael
