automation to edit issue to add reporter's manager (custom field) based on reporter

Kebeh Oden

Hello!

I would like an automation that would:

When an issue is created in our service desk, if the reporter's name is there, it would edit the issue and add the reporter's manager, skip level manager etc (these are custom field options in my jira portal) but this information being added should be based on the reporter.

 

How do I do this pls? 

Need help 

Mikael Sandberg

Hi @Kebeh Oden,

Welcome to Atlassian Community!

Where are you getting the information about the user's manager? If you are using something like Okta then you can use the send web request component to get the user's profile and then extract the manager from there. In its simplicity the rule would look something like this:

Without knowing where you want to get the manager information from it is hard to give you a more specific answer then a generic one.