How to remove HTML elements when posting to the Description field

Question

We are collecting Client issues in our FreshDesk application, and would like to push these issues that require software development into Jira.

We've successfully created automations in FreshDesk that trigger a webhook to create the issue in Jira, the only problem is that the Description in FreshDesk is being updated in JIRA with HTML code as part of the text.

Is there a way to ensure that the description from FreshDesk is posted in JIRA as plain text?

This is the code:

{
    "fields": {
        "project": {
            "key": "KAN"
        },
        "summary": "Freshdesk/Jira Integration: SFTP Issue",
        "description": {
            "type": "doc",
            "version": 1,
            "content": [
                {
                    "type": "paragraph",
                    "content": [
                        {
                            "type": "text",
                            "text": "{{ticket.description}}"
                        }
                    ]
                }
            ]
        },
        "issuetype": {
        "name": "Task"
        }
    }
}

Rajiv Ranjan_hag752 · Answer

Hi @Gavin Walsh _WFC_

Please follow the steps mentioned below using the link. Make sure you can limit the JQL results to test the outcome first. Always suggested to perform such automation on the sandbox.

https://support.atlassian.com/jira/kb/removing-html-formatting-in-the-jira-issue-descriptions-from-jeditor/

Brant Schroeder · Answer

@Gavin Walsh _WFC_ welcome to the Atlassian community

The API only supports Atlassian editor markup to be passed through it.  It will not interpret or convert the HTML.  You would need to parse the HTML out before passing it through the API.