Jira form to Asset object

Pieter Van Der Merwe_c87n2g

Hey, 

 

I tried looking for a way to have automatically add a form to a service ticket and after the form is filled in by a service technician a object is created in our asset registry. First I want to find out if this is possible and if so any direction to the correct documentation or help would be greatly appriciated. 

 

PS. I have tried finding the info myself but wasn`t quite able to. Perhaps looking in the wrong places. ;-)

 

Thanks in advance 

 

Warm Regards,

Pieter

Ignacio Aredez GenAI Expert

To automatically create an asset in your registry after a form is filled out on a Jira service ticket, you can use a combination of Jira Service Management and Insight - Asset Management (now part of JSM for Premium/Enterprise plans). Here's a streamlined approach:

Create Custom Forms: Use Jira Service Management to design custom forms that service technicians can fill out when working on service tickets.

Set Up Automation: Implement an automation rule within Jira Service Management that triggers when the form is submitted or a specific issue transition occurs. This rule can then create an asset in your asset registry.

Use Insight for Asset Management: If you're using Insight, the automation rule can directly create an asset object in Insight using the data from the form.

Documentation and Resources:

For setting up forms and automation, explore the Jira Service Management Documentation.
For Insight and managing assets, refer to the Insight Asset Management Documentation.
If your asset registry is external, consider using the "Send web request" action in your automation rule to call your registry's API and create the asset with form data.

This process involves using Jira's built-in features and Insight's capabilities for asset management, streamlining your workflow efficiently.