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once customer is invited to a project, how long does it take for customer to access the project ?

Lakshmi Kumari_baydk6

Team,

Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal?

It's been an hour that I have sent an invite to the customer but they are still unable to access the project. They are receiving below error when they login to the service desk portal.

Screenshot 2024-02-13 at 5.36.50 PM.png

Screenshot 2024-02-13 at 5.24.24 PM.png

Accepted answers

Hello @Lakshmi Kumari

Have you added this user to the project with the role of Service Desk Customer?

All comments

Hello @Lakshmi Kumari

Have you added this user to the project with the role of Service Desk Customer?

Lakshmi Kumari_baydk6

Hi Perisic.. I have added the same use to the role of Service Desk Customer too.

Below is the attached snapshot

Screenshot 2024-02-13 at 6.05.34 PM.png

Hello, have you checked your "Customer access" option within your service desk project: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

Lakshmi Kumari_baydk6

Yes, below are the restrictions i have set in customer permissions.

Please confirm if the settings that I have made so far is incorrect ?

Screenshot 2024-02-13 at 6.31.31 PM.png

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