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Attachment requirement validator

amit_bakst

Hello,

I am trying to set up a validator for a transition in my issue workflow that requires an attachment to be uploaded. I have added the "Field Required Validator" for this purpose, but I still receive an error message after attaching a file to the ticket.

Can you please advise on how to resolve this issue?

Thank you.

Amit

Accepted answers

Pasam Venkateshwarrao

Hi @amit_bakst

May be you have taken custom field "Attachment" in the field required validator.

you need to select Field required validator(JMWE) and then search the attachment then you can add then it will work.

Screenshot 2024-02-13 at 2.55.17 PM.png Screenshot 2024-02-13 at 2.54.30 PM.png

GNarsimhagowda - Empyra

Hi @amit_bakst ,

Try adding the "attachment" field to the transition screen, As the validator is added for the transition So when you try to do the transition you are required to upload a attachment to complete the transition.

Thanks.

All comments

Pasam Venkateshwarrao

Hi @amit_bakst

May be you have taken custom field "Attachment" in the field required validator.

you need to select Field required validator(JMWE) and then search the attachment then you can add then it will work.

Screenshot 2024-02-13 at 2.55.17 PM.png Screenshot 2024-02-13 at 2.54.30 PM.png

GNarsimhagowda - Empyra

Hi @amit_bakst ,

Thanks.

amit_bakst

Hi @GNarsimhagowda - Empyra ,

When I added it to the transition screen, it started working.

However, without the screen, it was not working even though I was adding it before transitioning the status.

Do you know why?

Thanks,

Amit

GNarsimhagowda - Empyra

@amit_bakst ,

We are adding the validator to the transition, So in order to move it from one status to another,All the validators needs to be met inorder to complete the transition.As you have added the field required validator and if the field is not present on the transition screen it will be not able to check if the field has value or not, This was the problem in your case.

Thanks.

Pasam Venkateshwarrao

@amit_bakst once try with my comments

Dario Alarcón_opetk4

Hi @GNarsimhagowda - Empyra @amit_bakst

I'm currently having the same problem, could you please tell me how to add the "attachment" field to the transition screen?

I'm new to JSM and I'm learning how to manage it.

Thank you very much!

Screenshot 2024-09-17 142527.png

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