Hello,
I would like to create the following automation:Trigger:- when the status of the associated ticket (which is in a JIra Software) is changed to : "in progress"; "complete"Then- update the Jira Service ticket status with the same status.
Hi @Barbara Ouhab Welcome to the community !
Note that you can create automation with "issue transitioned" trigger in software project and please find below sample automation. Assuming you establish a link between software and service ticket. Additionally, you can further customize using additional conditions for specific issue types.
Thanks,Avinahs
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