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Automation for emails

Ayush Lawania_c3cygh

I have a JSM project which has a custom short text field to capture the email address of the external users, they do not have jira accounts and I want to send notifications to those email address in the custom field for which I am looking for automation to use that custom field to send email notification via automation.

Accepted answers

Jerrold - Empyra

The following automation rule works when an issue is updated. It will send an email to the email address present in the custom field. I have set the trigger as "issue updated." You can change the trigger as per your needs. In the action, I have chosen "send email," and in the "to" address, I have given the smart value so it will copy the field value. The smart value goes by {{issue.CustomField}}. I created a custom field as external email, so my smart value goes by {{issue.externalEmail}}.

You have the flexibility to modify the content according to your requirements and leverage smart values for automatically populating fields such as the issue summary. By clicking on the two curly braces in the lower right corner of the content, a sidebar explaining smart values will appear, providing helpful guidance on utilizing these values effectively.

This is one way to utilize the custom field for sending emails to external email addresses. I have selected "issue updated" as a trigger, but if that doesn't meet your requirements, you can modify the trigger accordingly.

If you specify the exact trigger you need, I will modify it accordingly and send it again.

Thank you.

All comments

Hariharan Iyer_f6fx5m

Hi @Ayush Lawania ,

I'm not sure if I understood your question, but if you're looking for how to get the value of the custom field in an automation, then this may help - https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html

Otherwise, please explain your problem in a little more detail and we can take it forward from there.

Jerrold - Empyra

If you specify the exact trigger you need, I will modify it accordingly and send it again.

Thank you.

Ayush Lawania_c3cygh

thanks that works

Joe Buttigieg

For those finding this discussion, what also works is:

1. using Select List Single Choice custom field type. So you could create a list of external email addresses you want to send to, so users can select from the list instead of typing it in.

2. You can even put multiple email addresses into the field, seperated by a comma and then a space. joe@home.com, joe2@home.com and the email will go to multiple email addresses. I only tested with two email addresses.

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