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Atlassian (Jira) → Internal Server Error?

Bas_

Good Morning Atlassian (Jira) Community,

Ref: Atlassian (Jira) → Internal Server Error?

I trust this e-mail find's you all well.

When I Logon First Thing In The Morning(s) (Around 07:30 a.m. U.K Time), I Open Google Chrome And Enter The U.R.L For Atlassian (Jira) And Then Enter Valid User Name And Password. When I Click: "Login" I Am Met With The Following Message: "Internal Server Error"?

Firstly, What Does "Internal Server Error" Mean? And Why Does It Now Keep Coming Up? I Tried To Attach Screen Print, But Your "Ask A Question" Does Not Allow Attachments.

I Look Forward To Hearing From Atlassian (Jira) Soon.

Kind Regards,

Bas©.

Accepted answers

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Nikola Perisic

Hello @Bas_

Recently, another user is having issues with the internal server error.

From article: https://www.inflectra.com/Support/KnowledgeBase/KB657.aspx#:~:text=Error%20500%20%E2%80%93%20Internal%20Server%20Error,get%20assistance%20from%20Atlassian%20support. it is stated that this should be reported to Atlassian.

Currently, from the Atlassian status page, there are no incidents being reported:

https://jira-software.status.atlassian.com/

I will be tagging Atlassian for higher visibility of this issue.

Bas_

Good Morning @Nikola Perisic

Thank you for getting back to me so promptly.

I have reviewed the U.R.L's, but how do I report this issue to Atlassian (Jira) as when I complete the template it just refers me back to documentations?

I look forward to hearing from you soon.

Thank you kindly.

Kind Regards,

Bas©

Nikola Perisic

Hello @Bas_

You need to navigate to this page here: https://support.atlassian.com/contact/#/

Screenshot 2024-02-12 at 09.48.51.png

Here is the example of how the first part of the request looks like.

Technical issues and bugs should be created since you are facing the internal server error issue.

Bas_

Hello Perisic Nikola,

Thank you for your instructions, I have followed your guidance, but unfortunately the form only gets to a certain part and then stops displaying the rest of the form?

Please scroll all the way down.

Kind Regards,

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