Smart value issue.key

Question

Hi,

I'm using issue key in an automation: {{destinationissue.key}} and instead of getting only the key (ABC-12345) I get the key and the summary (ABC-12345 - this is the ticket's summary) as a link.

In the documentation (https://confluence.atlassian.com/automation/smart-values-syntax-and-formatting-1141480622.html)  it seems that I should get the key only, so I wonder if this is a configuration issue, or perhaps I can suffix the smart value with a formatting term?

I wouldn't mind leaving it as is, but I'm trying to then perform a search that starts with "ABC-*" and I get zero results, I believe it's because of the fact that it's a link (or maybe there's another reason).

Thanks

Ignacio Aredez GenAI Expert · Answer

Smart Value Formatting: Jira's standard behavior for {{destinationissue.key}} should only return the issue key. There isn't a known suffix or formatting term to isolate the key if it automatically appends a summary. Re-check the automation configuration for any unintended formatting.

Verify Automation Rule Configuration: Ensure there's no extra formatting being applied to the {{destinationissue.key}} smart value in your automation rule that might cause it to render as a hyperlink with the summary.

JQL Search Limitation: JQL does not support wildcard searches with "ABC-*". JQL's wildcard searches only work at the end of strings, not at the beginning or middle, which might explain why your search returns zero results.

Alternative Searching: Instead of using a pattern in issue keys, consider other attributes for filtering, such as project, issue type, or labels, to work around the limitation with JQL searches.

John Funk · Answer

Hi Dana,

can you share some screenshots of your rule and the result when the rule is run?