Make an API call from Zendesk to create task

Ella Mozes

Im trying to create an automation - when receiving a webhook from zendesk(ticketing system) , create a task  

right now the only JSON body that was OK is the following one: 

{
  "token": "*** ****",
  "issues": ["TSB-74"]
}

but it's duplicating the issue that I wrote here. 
if im using a placeholder from zendesk (ticket title) its desnt finds I get this message:

No issues from the webhook

 

I found this json body in the API documentation, but it gives me the "no issue from webhook" 

{ "fields": { "project": { "key": "TEST" }, "summary": "REST ye merry gentlemen.", "description": "Creating of an issue using project keys and issue type names using the REST API", "issuetype": { "name": "Bug" } } }

bottom line - 
what or where can I find json body that jira receives to create a task inside a Jira board ?

Kalyan Sattaluri_iinm1n

Hello @Ella Mozes  Welcome to the community. Can you tell why not directly call Jira' API to create issue instead of webhook route?

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post

If you do want to do this approach you have listed, please share screenshots of the rule and audit log.

 

In the mean time, some suggestions,

• Confirm that in your "Incoming Webhook" Jira Trigger set up, you have selected "No issues from the webhook".  (See screenshot.)
• In your Jira, right after your "Incoming Webhook" trigger, create a new action -> log action -> {{webhookData}} to see what you are receiving from Zendesk. 
• If you want a specific field, you will use the dot notation. so {{webhookData.fields.project.key}} will give you "TEST", this is how you assign your fields in the new task you are creating in your Jira.

Hope it helps.