Default outgoing email format is not applying to email format.

Question

Hi

I have Email Notification Format set as Text in my Jira Personal Setting.

Now, I am going to User Default Setting page and setting the Default outgoing email format to HTML and then I am applying it for all the users by clicking on the Apply button.

The issue is - I am still receiving the email in Text format only. But as per my understanding, I should be receiving the email in HTML format now.

Please help.

011_avinash · Answer

@Asha Goyal , I have attached the screen shot of User Default Setting screen.

011_avinash · Answer

Asha Goyal_0i7i5i · Answer

Hello @011_avinash

Could you please share the Screen shot of User Default Settings for further investigation .

Thanks