Can you help us removing an email address from our domain of your suppression list? Thank you.
Hi @Activos PI I found there was a suppression for this account. We received a bounced message when trying to email that address. The response was:
2024-01-22T20:18:53.000Z 550 5.1.1 <address redacted> Recipient not found. <https://www.secureserver.net/help/fix-rejected-email-with-a-bounce-error-40685?pl_id=1592&prog_id=domainspricedright#irbpl_id=1592&prog_id=domainspricedright#irb>
I have cleared the suppression for both that account and all others on your domain.
Hi @Activos PI ,
Which email is marked in the suppression?
@Andy Heinzer please can you assist here perhaps?
Since Jan 22 we have this log in the request notifications.
Thx for any help
@Activos PI if Andy's change fixes your mail suppression, please consider marking the thread as Accepted.
Hi, we have this error again "Recipient’s email address is on a suppression list." now are 2 addresses, we are trying this Unblocking Office365 emails for Atlassian Cloud - Atlassian Community, but can we have cleared the suppression again?
The rule in the office365 is a permanent fix?
Thanks for any help
I found there was at least one user on your domain that had an error of:
550 5.4.1 Recipient address rejected: Access denied. [SJ1PEPF00002323.namprd03.prod.outlook.com 2024-08-29T13:37:21.861Z 08DCC4C5E2E5E326]
So I cleared the suppression for all users on your domain just now. The steps in that article are a helpful prevention step, but once the first message is bounced to that account, it has to be cleared from the suppressions on Atlassian's side.
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