We have successfully configured our JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a message is generated and pinned to the top of the channel that we are unable to edit. We do not use services and utilize a different field for priority. We would like to be able to remove and ideally replace the priority and service fields in this message.
This is the post that we are trying to remove "services" and "priority" from.
would be really cool to get a reply on this. I am experiencing the exact same problem
It looks like you're new here. Sign in or register to get started.
