I am not receiving JIRA email notifications as a admin, reporter or even as an assignee

Question

Hi,

I quit and re-joined a month back and since then I haven't been able to receive any JIRA email notification for any changes made to a project in terms of any transition or comments added/deleted etc. Looks like my email ID is disabled by Atlassian and maybe the emails are bouncing back.

Please review and re-activate my account/email ID so that I can see the JIRA email notifications.

Regards,

Lakshmi

Lakshmi Kumari_baydk6 · Answer

Hi Andy,

You are right. I made few changes to few tickets and I received email notifications.

Thanks again. Have a great day ahead.

Regards,

Lakshmi

Andy Heinzer · Answer

Hi @Lakshmi Kumari

I found there was a suppression on our side for your account.  This typically happens if we attempt to send a message to your address and your SMTP mail server responds in a manner that states your account is disabled or non-existent.

You should be able to receive new notifications from our Cloud services again now.

Andy