JSON import from external system

Question

I have a .json file that was exported from ZenDesk...the import process is quite rudimentary...and the documentation doesn't explain where these issues will go. Before I click the "Begin Import" button, what's going to happen next?

Sharumathy Krishnan · Answer

Hi @Chris

You must have the project key and issue key in the JSON import file right, so when you click on "Begin import" the ticket will be either updated/created under the project name which you have provided.

FYI - https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/

Also, kindly make sure you do the import in the testing environment first and then to the production.

Hope this helps!

Thanks,

Sharu

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