Hi Atlassian Community,
I am trying to connect a mailbox to a JSM project.
The mailbox has a two-factor authentication which they do not allow to be excluded.
Would you be able to guide me how I can connect the mailbox without excluding it from MFA?
Welcome to the Atlassian Community!
You will need to exclude it from MFA (assuming it is an Exchange email inbox) - there's no way a service account can log in without doing MFA, and there's no sane way to give a service account the factors it needs to do MFA.
Thank you Nic!
Apparently this can be managed by App passwords for two-step verification. But that option is not necessarily allowed by the sys admins.
I'm afraid you have no choice - your admins need to allow that route.
Hello @Valli ,I tried to setup an App password for a non shared mailbox, and could not find a way to authenticate a microsoft email account in "Email requests" of JSM project. I can't find where to enter the created App password, and entering it at microsoft authentication popup fails (it expects the real account pass, not the app pass I generated).
If anyone can post how to use MS external email in JSM, that will be mandatory around 15th of October when MS enforces MFA for all accounts.Regards,
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