How to share same admin access with another person in a JIRA service management access

Question

In a particular project, we have 2 admins. Me and another manager who needs to have same admin access as mine. He has been given admin role access and is also able to create tickets and review automations but is unable to access few channels in a project like Email requests, customer notifications, portal settings etc..

Please help.

Regards,

Lakshmi

Nikola Perisic · Accepted Answer

Hello @Lakshmi Kumari

Is the user a service desk agent as well? Also, have you checked the permissions for that specific project and the project scheme that is tied to that project as well?

Interesting issue.

Sharumathy Krishnan · Accepted Answer

Hi @Lakshmi Kumari

Please verify the project permissions for the "Service Project Agent" and check to which role/group this particular permission has been granted to. And provide the same role to the manager who is not able to access the customer notification, portal settings and other related features.

To know more about the permissions in JSM, checkout - https://confluence.atlassian.com/jirakb/standard-permissions-in-jira-service-management-838416600.html

Hope this helps!

Thanks,

Sharu

Empyra Software Solutions