Increase a field value based on an other field selected value

Question

Hi,

I would like to ask if it is possible to create a rule that will be increasing the value of a field based on the options that will be selected for another field.

Specifically, I would like to add a field named X that will keep a weight for each ticket.

Then, based on the selected option of another field, a different value will be added to the Weight field.

So if we select the value A for the field X, the Weight will become Weight + 4

If we select the value B for the field X, the Weight will become Weight + 2

Is this possible?

Bill Sheboy · Answer

Smart values cannot be directly added, except for setting number fields. Otherwise that will produce a text value. For example, {{issue.ITSU Weight}}+4 will instead concatenate the values, such as 10+4 and not 14. Please review the documentation for how to add values, either with the inline or longer form math expressions: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ One additional possible cause of the error is the smart value may be incorrect for the field. Specifically that "ITSU Weight" may be null. Smart values are name, spacing, and case-sensitive. And often the smart value does not match the displayed field name on the issue views. These steps help to identify the correct smart value (and custom field id) for the fields. The essential steps are: * identify an issue which has your field(s) * call a REST API function with a browser to search for your issue: https:///rest/api/2/issue/?expand=names * search on the page for your field, such as with CTRL-F* if you find the field, you will also find the smart value, custom field id, and structure / attributes it has * if you do not find the field, it is likely supported by automation rules

Sharumathy Krishnan · Answer

Hi @M C

Kindly provide what is the action performed with this automation which you tried or did you get any error message and so on.

This will help me to resolve your issue.

Thanks,

Sharu

M C_t91tsj · Answer

Thank you for your response

I tried something similar but still doesn't work