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Jira Service Management customer portal not working for some users

Pablo Rojas_05uuy2

Hi,

The Jira Service Management customer portal is not working for some users that try to access it but get a message error ⬇️

----
Forbidden (403)

Encountered a "403 - Forbidden" error while loading this page.

Go to Jira home

----

They use the same link as I and mine works, it takes me to the customer portal (IT support).

The users also have a Jira User for Jira Software, Atlas and Confluence.

Thank you very much for helping me!

Accepted answers

Pallavi Shirodkar

Hi,

The error 403 means that the user does not have necessary permission to access the requested URL. You can try checking the user permissions as well as the Portal Settings.

Kindly let me know if this helps you. Thank you!

All comments

Pallavi Shirodkar

Hi,

The error 403 means that the user does not have necessary permission to access the requested URL. You can try checking the user permissions as well as the Portal Settings.

Kindly let me know if this helps you. Thank you!

Ross Denton

I'm having the same problem and that solution was not very helpful. Channel Access is set to Open, so "Anyone can submit requests to this project".

Nicolas Brunson

@Pablo Rojas @Ross Denton were you able to find a solution for this? We're affected by the same issue.

Pablo Rojas_05uuy2

Hi @Nicolas Brunson @Ross Denton , yes!

The user getting the 403 error had already a Jira User so we had to grant her access to Jira Services Management whereas new users who don't have a Jira user can access the portal without any issue.

I hope this works for you.

PS: I don't know how to add a user to Jira Services Management since I don't administrate our software.

alexandre_n7p2ji

Bonjour,

Comment faites vous pour que les clients externes n'aient pas à se connecter sur Atlassian.

J'ai tout paramétré pour que le portail soit ouvert, que les externes puissent créer des tickets sans se connecter mais rien n'y fait.

j'aimerais si possible qu'ils aient accès, à un formulaire de remontée d'incident que j'ai crée sans avoir a se connecter.

Si une personne l'a déjà fait je suis preneur..

Merci !

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