Does anyone have any documentation or suggestions on how to use the eazyBI Reports & Charts for Jira

Question

Hi, I'm looking for documentation, training videos or KB's for how to utilize the eazyBI Reports and Charts for Jira Cloud. 
I'm trying to create reports for each of our respective site managers to see all the service desk request for their respective site.  All Open, Closed/Resolved requests as well as the SLA on how long it took to resolve the request.

Any suggestions would be greatly appreciated.

Thank you.

Nauris Malitis -eazyBI- · Answer

Hi todd.guthrie@creationtech.com

Spot on, @Kai Becker ! The training videos are a must-see to start out with eazyBI to understand the main concepts.

For SLA report examples, you can check out this publicly available Demo account that has example reports and dashboards: https://eazybi.com/accounts/1001/dashboards/8347-sla-overview

If any of those reports fits your use case, you can export the report definition and import it into your own account: https://docs.eazybi.com/eazybi/analyze-and-visualize/create-reports/export-and-import-report-definitions

If you feel like you're stuck at any point in the report-creation process, reach out to us at support@eazybi.com, and we'll help you as best as we can :)

​Best regards,

​Nauris

Kai Becker · Answer

Hi todd.guthrie@creationtech.com

I would work my way through the videos in the documentation:

https://docs.eazybi.com/eazybi/learn-more/training-videos

Hope this helps as a starting point.