Is there a way to create a report per site for Open, Closed/Resolved requests.

Question

I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests.  Does anyone have any suggestions on how to build this report?
I'm new to Atlassian & many of the canned reports have a limitation of 20 items which I've added my name to the enhancement request too.

Any assistance or How To guide or documentation would be greatly appreciated.

Thank you.

Hannes Obweger - JXL for Jira · Answer

Hi todd.guthrie@creationtech.com

as you've surely noticed by now, there is a number of apps from the Atlassian Marketplace that operate in this space. You can trial any app from the Marketplace for free for 1 month - so if a Marketplace app is an option for you, perhaps try a few and see which one works best for you.

On this note, my team and I work on another app that might be interesting to you: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It fully supports SLAs, and also comes with a number of so-called history columns that aren’t natively available, like e.g. time in [status], time between [status] and [status], etc. etc.

With these, you should be able to build a report like e.g. this in just a couple of clicks:

As you can see above, you can easily sort and filter by all your columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

Amay Purohit_RVS · Answer

Hi todd.guthrie@creationtech.com

If you would consider using an app to get this data, you can try out

Time in Status Reports

One of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent in each status. The app has 20+ reports to track your bottleneck Issues & Processes. You can group your statuses to define your resolution time too.

You can also create dashboard gadgets with the app.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

Valeriia_Havrylenko_SaaSJet · Answer

Hi todd.guthrie@creationtech.com   👋

Unfortunately, there is hard to get this report with native gadget, but you can achieve it with Time Between Statuses add-on which generates reports of the transition time from one status to another.

Or you can switch to histogram chart and get average time by average line.

Time in Status for Jira also might be useful if you're looking for time to resolution:

Add-on automatically shows the time each issue spends in each status and have status groups, dashboards, sprint report for deeper analysis.

These apps were developed by my team, so let me know if you need further help.
Add-ons have a 30-day free  trial version and free up to 10 users  😌