issue with jira email native feature

Question

Hello I m doing some test on my test environment.

I would like to create ticket via mail and I want  the eml file  like attachment in the Jira issue.

I found a solution in this way:

Set a third email test@outlook.it on this email I set this rule on outlook

for all message forward like attachments to this email:test1@outlook.it

Test@outlook.it is a user in my instance with all the permission to open a issue on my project

test1@outlook.it is a mail handler

Everything works correctly, issues are opened with the naming F: test email because F mean forward unfortunately the email it's empty no attachment is present in the issue even if I attach afile so no eml file is present in the issue and neither other attachments.

Maybe I should trust someithing to recevie attachments? or there is anything else?

I hope someone could help me

Alan Stephenson · Answer

Interesting - I’ll do a test on my data center instance and see what I get.

Stefano Colagiacomo_kynhw6 · Answer

Hi Alan, without forwarding  the email includes the attachments so not depend on this.

I mean if I send an email with attachments directly to mail handler the ticket are correctly open with all the attachments but this is not work if I use the forward

Alan Stephenson · Answer

Hi

This is just a guess, as we haven’t tried this I know the anytime email handler in jira is limited to what it can do For example when we submit a ticket through email the summary of the ticket gets the subject of the email The body of the e-mail populated into the description of the ticket I have to test but I recall if you include an attachment in the email it may include the attachment if that field is available

Hope this helps

-alan