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Is it possible to enable email request feature for Jira Software projects

Stanislav Kotakov

Hello All ,

Currently for Jira Service Management projects there is feature called Email Request .

Allowing us to automatically open issues upon receiving or sending emails. Can we use, configure, or create this feature in Jira Software projects , without third-party app or without any additional payment .

Thank you in advance !

Stay Hard !

Accepted answers

Hariharan Iyer_f6fx5m

Hi Stanislav,

Yes, this is possible. Please consult the documentation [here](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/) to see how to configure this.

Hope that helps!

Nic Brough -Adaptavist-

Hi @Stanislav Kotakov

Yes, you can process emails in other types of project. It is a global setting though, not done inside the project like it is in JSM projects, and I don't think it's as good as the JSM email channel, or as easy to set up.

As an admin, go to admin -> system -> mail -> incoming mail. You'll find a list of mailboxes that Jira is looking at for email, and a list of "email handlers". You will need to add one of each, an email inbox first, because the handlers need to be told to read from the inbox.

There are several types of handler, but I tend to stick with the "create or comment" one as the most useful. This looks at the email summary, and if it finds an existing issue key (in any project) treats the email as a comment on that issue. If it can't identify an existing issue, it creates a new issue in the project it is configured for.

I would recommend using named pairs - avoid having many listeners looking at one email inbox unless you are 100% sure that you can configure each handler to not pick up issues intended for the other handlers.

All comments

Hariharan Iyer_f6fx5m

Hi Stanislav,

Yes, this is possible. Please consult the documentation [here](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/) to see how to configure this.

Hope that helps!

Nic Brough -Adaptavist-

Hi @Stanislav Kotakov

Stanislav Kotakov

Thank you !

Stanislav Kotakov

Cheers !

Anamika_aqjalp

@Hariharan Iyer - Hello, Could you please help me understand setting up request feature within software project ? I feel this is very much similar to email requests, but i saw the option for sharing a form as well to get external requests which can then be viewed on software project

https://support.atlassian.com/jira-software-cloud/docs/setting-up-request-management-for-your-software-project/

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