Clarity about allowing customers to add attachments to form in JSM

Sabira Khan

Hello Community,

How can we allow "Attachments" to forms so that customer submitting requests using Jira Service Management, can attach photos / videos / pdf etc. please?

We kept everything default, I expected attachments option to be present by default.

Sharumathy Krishnan

Hi @Sabira Khan 

Can you please make sure that you have added "Attachment" field to the request form of request type. If you have added, then it must be visible in the customer portal.

 

Hope this helps!

 

Thanks,

Sharu

Empyra Software Solutions