Hi All
Is there a way to add the option of Canned Responses on the Resolution Screens like they are on the Comments section?
Hi @Robin Stemmers
Unfortunately, native JSM canned responses are not available in the Transition screen/Resolution screen. There is an open feature request to Atlassian about this https://jira.atlassian.com/browse/JSDCLOUD-12765, feel free to vote.
If you're considering using an app for this, our Canned Responses Pro will meet your needs. It supports both Issue View and Resolution screens, as well as JSM Queues, and offers many other advanced features (like automated signatures, attachments in templates, multi-level permissions, and so on). Feel free to check it out and contact me with further questions.
Yet another basic feature that Atlassian have not considered.
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