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Users cannot access boards

Osama Al-Areky

Hello,

Jira doesn't allow one of our users to access board and other project sections. Only this user. I dunno the reason cause we use the free version and we have only 10 users and only this person who has this issue.

What is the problem and how to solve it please?

Accepted answers

All comments

Ankush Bora

I would suggest if you are the admin, look at all the users currently configured for that board.
Remove this 10th user and try to add him/her back to the board configuration.
Do let me know if you find any difference in outcome.

Osama Al-Areky

But If I remove, their tasks will be assigned to who?

Ankush Bora

Possibly note the issue nos. or add a label for the interim. Once the user has been added back, you may assign it back based on the label.

Osama Al-Areky

Sorry I didn't understand anything of what you wrote.

Ankush Bora

---deleted response---

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