Check feasibility to transfer ticket from one project to another Service Project

Question

How can we transfer ticket from one project to another service project

Max Foerster - K15t · Answer

Hi @Sebastian Krzewiński

Additionally, to what Sebastian wrote, you should make yourself familiar using the official Atlassian docs regarding the topic: Move a request to another service project

Best, Max

Rupali Mohanty · Answer

Thank you for your answer. Let me apply it on my end

Sebastian Krzewiński · Answer

Hi @Rupali Mohanty

Technically this is possible by moving ticket from one project to other one but you need to be aware that:

- issue key will change (this can confuse user)

- request type from new service project need to be assigned to ticket to keep user access to the ticket via portal (tip: see this doc or use automation rule)

Regards,

Seba