In my service desk project, Project Settings > Customer Notification > Customer Invited Email: I have that email enabled and I've customized it with my own text. However, that is not the email customers receive when they're added to the Customers page on that service desk project. If I remove my custom email text by clicking "Revert to default" and add a customer, they still don't receive this email that starts with "Welcome to ${portal.name}.
The email they're receiving when I invite them is:
"Admin invited you to join them in Jira Service Management
Start planning and tracking work with Admin and your team. You can share your work and view what your team is doing."
Where does that email come from and why is it being sent instead of the one configured for the Customer Invited email?
