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How to auto trigger comments from one project to the linked project

Lakshmi Kumari_baydk6

Hi,

I manage multiple projects hence I am supposed to create external (Service desk projects) and internal projects which needs to be linked to each other.. I created an automation rule to auto trigger the comments from service desk project to the linked project (internal project) but it's not working. Attached is the snapshot for your reference that shows the details of rules. Please review and confirm the detailed steps on auto trigger of comments from external to internal project..

I have already linked the Issue type triggers and it's working but auto trigger comment is not successful.

Screenshot 2024-02-04 at 2.51.21 PM.png Screenshot 2024-02-04 at 2.52.22 PM.png

Please help.

Regards,

Lakshmi

Accepted answers

Lakshmi Kumari_baydk6

Folks, any suggestions on the above query ?

GNarsimhagowda - Empyra

Hi @Lakshmi Kumari ,

Try creating the rule in global automation,The rule is working for me instead of the "triggerissue.comment" use this "{{triggerIssue.comment.last.body}}", This will copy the last comment from the issue instead of copying all the comments everytime the automation runs.

If you are facing the issue upload the screen shot of the audit log that will be helpful to see the rootcause.

Thanks

GNarsimhagowda - Empyra

Hi @Lakshmi Kumari ,

I recreated the same automation as you suggested above it is working for me for reference i have attached the screenshot, I think you are adding internal comment because when i tried adding the internal comment i got the same message in the audit log.

All comments

Lakshmi Kumari_baydk6

Folks, any suggestions on the above query ?

GNarsimhagowda - Empyra

Hi @Lakshmi Kumari ,

If you are facing the issue upload the screen shot of the audit log that will be helpful to see the rootcause.

Thanks

Lakshmi Kumari_baydk6

Thank you Narsimha.. I will try this option and update you in a while.

Cheers,

Lakshmi

Lakshmi Kumari_baydk6

Hi Narasimha,

I made the changes as per your suggestion but its still not working.. Comment is still not reflecting on the linked ticket.. Attached is the snpashot for your reference.

Screenshot 2024-02-05 at 2.11.57 PM.png Screenshot 2024-02-05 at 2.15.52 PM.png Screenshot 2024-02-05 at 2.16.05 PM.png

Please help.

Regards,

Lakshmi

GNarsimhagowda - Empyra

Hi can you elaborate the If Block and upload the screenshot.

Thanks

GNarsimhagowda - Empyra

Hi @Lakshmi Kumari ,

GNarsimhagowda - Empyra

Ok just changing the "comment.internal" to "True" will work as expected and i have just recreated it and it is working!.

Lakshmi Kumari_baydk6

Not working... -((

I have attached few snapshots for your reference.

Screenshot 2024-02-05 at 3.21.13 PM.png

Screenshot 2024-02-05 at 3.13.56 PM.png Screenshot 2024-02-05 at 3.14.29 PM.png

GNarsimhagowda - Empyra

The same rule is working for me

GNarsimhagowda - Empyra

And try unticking the checkbox in the action "comment" That might be the problem!.

Lakshmi Kumari_baydk6

Hi,

I tried deleting the 2nd condition that was updated in "IF Condition" rule section and checked the "prevent duplicates" option, it's working now... JIRA has come up with lot of updates which has affected the conditions now and back then when i created old projects...

Thanks a lot of helping me out -)

Regards,

Lakshmi

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