Assing Request Type Field based on Keyword in Summary

Question

Hi Community,

I'm trying to Automate a task were we receive multiple requests through Jira and then we start to assign those requests based on the Summary or Description.

I managed to finish the automation, however I'm facing a challenge where multiple keywords are found within one summary.

Example:

keyword: Side Fund (Related to Request Type "Billing")

Keyword: Endorsement (Related to Request Type "Issuance")

Summary: Side Fund Endorsement inquiry

If we received the above summary then the automation will execute Request Type to Billing then will execute again to Issuance

My Request is to execute only based on the first keyword found

Jack Brickey · Accepted Answer

it would be great if I can see an image of your rule. This would allow me to better guide you on a solution. One question I have is whether you are using an if else block if that's the case, you should not be executing more than one creation. Another possible solution within your rule would be to add a label to the trigger issue and add that to part of your condition to ensure you don't execute more than one creation. For this, you will also want to use refetch data after adding the label.

again, a screenshot would help me give you more specific advice.