Format breaking inside a Custom paragraph field

Question

I created a custom Description field to include a "template" so users know what information to input in the ticket. Everything is working correctly. I added post function in the workflow to push the text from the custom Description field to the standard/included Description field and it works. Great.

However, when users go to edit the ticket after they've created it, the formatting inside the Description field "breaks" and if they try to delete any text, all the text clumps together.

I don't know if this is something that is triggered during the post function or some where else, but is anyone else experiencing this when using this method to create a template inside a Description field.

Elior Odinak_5s0thg · Answer

I use a custom field that's a paragraph (multiline text) that has wiki style renderers although for whatever reason that field still doesn't seem to take wiki formatting (i think this is a known issue). Anything input in that field gets pushed to the standard Description field during the ticket creation process using a post function. When a user goes to edit, they are using the standard Description field, which I've never had to use wiki formatting with in other tickets to get it to format, so I'm not sure why I would need to with these particular tickets. We haven't tried.

Brant Schroeder · Answer

If you use wiki formatting does that fix the issue?

Elior Odinak_5s0thg · Answer

No formatting is being used. Looks like I can't even put an example in this comment, because when I publish it, all the spacing disappears.