Inquiry about the role which can raise ticket and all task list

ozama motohiro

Recently, our company have introduced JIRA SM for quick sharing of in-house system incident information with external vender.
We plan to use help center for biz department, and we expect they raise inquiry ticket for in-house system.
However, it is expected that biz dept want to see whole task list of in-house system.
We assume biz dept will use "customer role", and is it possible for us to realize this functionality?
We concern "customer" role can not be realized to check whole task list of inhouse project in our JIRA SM.

If my understanding is not correct, could you please correct me.

Thanks in advance

P.S.
We would like to allow biz dept to raise ticket and read-only all ticket.

Rebekka Heilmann (viadee)

Hi @ozama motohiro and welcome to the Community,

where is this "task list" stored. Are you working in a Jira Software project to manage the "normal" tasks or are you referring to all Requests in your JSM project?

Customers can only see Requests that have been raised by themselves or (if set up) by someone in their Organisation. They can only see the Portal view of a Request so will never have access to the issue view (Agent view).

Can you specify what information you want to share with them?