Automatic assignee without email notification when reporter is assignee

Question

I just learned how to use Jira's automation to automatically set the assignee when creating a ticket. Then I noticed that I get an email notification of that change of assignee, but I don't need notification when I am the reporter.

Is it possible to suppress the (email) notification of a change to the assignee at the time of ticket creation, when I am also the reporter?

Note that I should receive this notification even when I am the reporter, but the ticket is already created. For instance, when the assignee changes to someone other than the reporter (someone other than me), and then changes back to me.

Craig Silver · Answer

Hi @Miguel Ramon.

Sorry for the late reply. I am struggling with several things in Jira, one of which is not receiving any emails to new user accounts, to set up a test related to this thread about issue assignment, though I am receiving notification emails about ticket assignment.

To answer your question, I guess I want to suppress email notification when, and only when, the user assigning the ticket and the new assignee are the same, plus (also suppress notification) when the user being assigned the ticket is the same as the user creating it. Admittedly, I'm confused as to what setup steps to take to achieve that.

Full disclosure: I'm on the free license, so I'm not contacting Atlassian for help on any of these.

Thanks for any insight!

Miguel Ramon · Answer

Hey @Craig Silver! As you mention, the project default assignee would apply to all issues, even if they do not have a component selected. If you do select a component, Jira will override the project default assignee to whatever you select for that component, which can be the Component Lead, Project Default, Project Lead or Unassigned.

So, in conclusion, if you need more granular issue assignment upon creation, go with components, otherwise, the project default assignee is fine.

And yes - switching to default assignees sounds like a good idea. I do want to ask a question however: Do you mean to suppress all email notifications when you become assignee of tickets you've reported, every time, or do you mean only to suppress the initial assignment email notification that occurs right after emial creation? Because if that were the case, you may be able to get away with it by de-selecting the "This ruke should send emails" option in the automation rule "Edit issue field" action:

Craig Silver · Answer

Thank you for your answer. I had an idea that I'll explain in my reply to @Miguel Ramon ...