Creating an issue in JIRA Cloud from an Idea in JIRA Product Discovery

Question

I have an idea in JIRA Product Discovery. Using automation, I want an initiative issue type created in a project in JIRA Cloud. The initiative issue type has a required field called Team. The idea issue type has a field called Teams. The values in both fields are identical.

The automation is triggered when a field called Approved is checked. I have a THEN: Create a new issue which creates the new initiative in the project in JIRA Cloud. I have the following fields being copied from the Current Issue (the JPD idea): Summary, Description, and Teams.

The automation errors out when creating the issue because the Team field on the initiative is required. I added an AND: Re-fetch issue data, but that doesn't work.

What I want is that the data in the Teams field on the idea is copied over to the initiative when it is created.

Diana_Architect_ZigiWave · Answer

@Julie Spokus , hi. Glad to hear you've resolved you issue.  In case you decide to switch the approach towards the integration, feel free to check out ZigiOps in the Atlassian Marketplace. It's fully no-code and can be customized to fit various use cases. Plus, ZigiOps can sync any types of data.  We do have a free trial in case you want just to give it a try.

Regards,

Diana

Dhiren Notani_Exalate_ · Answer

Hi @Julie Spokus ,

Hope you are doing well.

I am Dhiren from the Exalate Team.

It's great that you were able to create an automation rule for this and were able to achieve your desired use-case.

If you are looking to build something complex in the future (which might not be possible with Jira automation), I would recommend you to try out a fully decentralized solution like Exalate. It provides a Groovy based scripting engine providing limitless flexibility and customizations.

Thanks, Dhiren

Julie Spokus_0x5x0g · Answer

SMH - I had the wrong customfield ID! I'm good now!