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Create Issue Security for helpdesk Project

Mike Bell_hoedly

I have a helpdesk project that currently only uses permissions from its Permissions Scheme which allows all users to "Browse the Project" and I want to change that.

I've read about how setting an Issue Security Scheme can limit users by allowing them to see only tickets that they own. I want Reporters, Watchers, and Current Assignees to be able to view tickets that they are assigned/created. I DO NOT want users to be able to see other's tickets. (Jim should not see Sally's tickets... only Sally, and Watchers, assignee, and obviously Project Admins.

Can someone please help me figure this out. The documentation that I've read does no follow this scenario and I need help to understand how to get this setup.

Thank you,

Mike

Accepted answers

Mike Bell_hoedly

I figured this out via trial and error. None of the documentation really was clear.

All comments

Joseph Chung Yin

@Mike Bell -

For Issue Security, the key will be how/when you tagged the issue with the appropriate "security level". Question for you are you using JSM project or Jira Software project? In addition, what do you mean by "allows all users" to browse the project" - Are you referring to via the project UI?

Please provide more information, so we can better assist you on your ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Mike Bell_hoedly

Thanks for your reply Joseph.

My project is listed as a Jira Work Management Project.

My on-prem instance had an all users group listed in the Browse Project section of the Permissions Scheme attached to the Project... which "allows all users" to see all of the tickets in the Project. In the new cloud instance... I only want the general user base to be able to see the tickets that they created or are the watchers of.

Please let me know if you need more info.

Thanks again.

Mike

Mike Bell_hoedly

I figured this out via trial and error. None of the documentation really was clear.

IT Demonware

Hey Mike, any insight as to how you solved this?

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