Smart value to obtain Organization field based on reporter's email address

Question

I have customers and their email addresses assigned to different Organizations. Each Organization submits tickets via their own request portal.

When a customer submits a ticket in the portal and selects 'No one' in the 'Share with' field (pic below), their Organization field does not populate on the issue. Their email does, however.

Can I use Jira smart values in an Automation rule to obtain an Organization based upon an issue reporter's email address?

Sam Osborne_amw3s0 · Answer

Thanks for the response. That's alright, I'm just glad it's possible. Did you communicate to support via the raising of support tickets?

Dan Breyen · Answer

I wish there was an easier way to do this or have it as default feature where the Organization of the Reporter fills in to the Organization of the ticket.  With some API calls and Automation, the answer is yes.  Support helped me with an Automation that uses some API calls to get the organization and if there is only one, the updates the ticket with the Organization.

It's a long drawn out Automation, and I'm not an expert on it. But if you can't figure it out yourself, you should be able to get support to help you.